Delivering Bad News Effectively

Delivering Bad News Effectively

Streaming Video - 2017
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Discover how to confidently communicate bad news with tact, skill, and candor. Learn how to prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity and next steps.
Delivering bad news is one of the most common derailers for managers and leaders. But while you can't completely avoid bad news, you can control how you deliver it. By bolstering this key leadership skill, you can confidently communicate bad news with tact, skill, and candor, achieving the best possible result in a tricky situation. In this course, organizational psychologist and executive coach Gemma Roberts explains how to prepare to deliver bad news, manage the meeting itself, and then follow up to ensure clarity and next steps.
Publisher: Carpenteria, CA : lynda.com, 2017
Branch Call Number: Internet Access
Additional Contributors: lynda.com (Firm)

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