ITIL for DummiesBook - 2012 | ITIL 2011 edition.
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers′ needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
Publisher: Hoboken, N.J. : Wiley, 
Edition: ITIL 2011 edition.
Copyright Date: ?2012
Branch Call Number: 004.068 FAR
Characteristics: xvi, 370 pages :,illustrations ;,24 cm.
Alternative Title: Information technology infrastructure library for dummies